Privacy Policy

PRIVACY POLICY WAPIXO TECHNOLOGIES PRIVATE LIMITED Effective Date: 06 June 2025 Website: www.wapixo.com 1. Introduction WAPIXO TECHNOLOGIES PRIVATE LIMITED (“WAPIXO”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Meta Official Bulk WhatsApp Application and related services via www.wapixo.com. By using our platform, you consent to the data practices described in this Privacy Policy. 2. Information We Collect We may collect the following types of information: a) Business Information Business name, contact person, address, GSTIN WhatsApp Business Number and Business Category b) User Account Data Email address, mobile number, password (encrypted) KYC documents and business verification details c) Communication Data Message templates submitted for approval Campaign content and delivery metadata (date, time, recipient count, delivery status) Interaction records (e.g., chatbot flows, session logs) d) Payment Information Transaction history and payment method (secured through third-party gateway) e) Usage & Technical Information Browser type, device information, IP address Platform activity logs for analytics and security 3. How We Use Your Information We use your data to: Register and manage your account Facilitate access to Meta’s Official WhatsApp Business API Process and deliver your messages via Meta-approved channels Provide customer support and resolve disputes Improve service performance and security Comply with legal, tax, and regulatory requirements 4. Legal Basis for Processing We process your information based on: Your consent Performance of a contract Compliance with legal obligations Our legitimate interest in managing and improving our services 5. Data Sharing & Disclosure We do not sell your data. We may share limited data with: Meta (WhatsApp) to activate and manage your API account Authorized BSPs (Business Solution Providers) for API integration Payment Gateways for secure transactions Government authorities, when required by law Internal employees/partners, only as necessary under strict confidentiality 6. Data Storage & Security Your data is stored on secure, encrypted servers hosted in compliance with Indian and international standards. We implement robust access controls, firewalls, and routine audits to prevent unauthorized access, misuse, or data loss. 7. Retention of Information We retain your data for as long as: Your account is active, or Required for legal, operational, or regulatory purposes Once your account is terminated and retention is no longer necessary, data will be deleted or anonymized. 8. Your Rights You have the right to: Access your data Correct inaccurate information Withdraw consent at any time Request deletion (subject to legal obligations) Object to processing or request data portability (where applicable) To exercise these rights, contact us at: privacy@wapixo.com 9. Cookies & Tracking Technologies Our website may use cookies or similar technologies for: Session management Traffic analytics Improving user experience You may disable cookies via browser settings, but this may limit some functionalities. 10. Children’s Privacy WAPIXO services are intended for business use only and not directed toward children under the age of 18. We do not knowingly collect personal data from minors. 11. Third-Party Links Our platform may contain links to third-party websites or tools. We are not responsible for their content, privacy policies, or practices. Please review their terms independently. 12. Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of the platform indicates acceptance of the updated policy. 13. Contact Us If you have questions or concerns about this Privacy Policy: 📧 Email: privacy@wapixo.com 🌐 Website: www.wapixo.com 🏢 Office: [Insert Company Address] By using WAPIXO’s platform, you acknowledge and agree to this Privacy Policy.