These Terms of Service ("Terms") govern access to and use of Wapixo, a salon and spa management platform provided by Broveg Private Limited ("Wapixo", "we", "us", "our"), including our website, dashboard, mobile applications, and any related services (together, the "Service").
By creating an account, subscribing to a plan, or otherwise using the Service, you ("you", "your", "Customer") agree to be bound by these Terms. If you are agreeing on behalf of a salon, spa, or other business, you confirm you have the authority to bind that business, and "you" refers to that business.
1. Acceptance of Terms
If you do not agree to these Terms, do not access or use the Service. We may update these Terms from time to time as described in Section 16; continued use of the Service after an update means you accept the revised Terms.
2. Description of Service
Wapixo provides salon and spa businesses with tools to manage, among other things:
- Appointment booking and calendar management
- Point-of-sale (POS) billing and invoicing, including GST-compliant invoices
- Staff attendance, commissions, and payroll records
- Inventory and product stock tracking
- Customer relationship management (CRM), loyalty, and membership programs
- WhatsApp-based notifications and marketing automation
- Business analytics, reports, and (where enabled) an AI-generated business advisor
Features available to you depend on your subscription plan and may change as we improve the Service; material reductions in a paid plan's core features will be communicated in advance.
3. Accounts & Eligibility
You must provide accurate, current, and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use of your account.
The Service is intended for use by business owners, managers, staff, and their customers acting in a business context. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
4. Subscriptions & Billing
Paid plans are billed in advance on a recurring basis (monthly or annually, as selected at checkout) via our third-party payment processor, Razorpay. By subscribing, you authorize recurring charges to your chosen payment method until you cancel.
- All fees are quoted in Indian Rupees (₹) and are exclusive of applicable taxes (e.g. GST) unless stated otherwise.
- Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
- We may change subscription pricing with at least 30 days' notice before it applies to your next renewal.
- You are responsible for keeping your payment details current; a failed renewal payment may result in restricted access until resolved.
5. Free Trial
Where offered, a free trial gives access to the Service for a limited period without charge. No payment method is required to start a trial. If you choose to subscribe to a paid plan before or at the end of your trial, billing begins as described in Section 4.
6. Cancellation & Refunds
You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; it does not automatically entitle you to a refund of amounts already paid. Full details on cancellation timing and refund eligibility are set out in our Refund & Cancellation Policy, which forms part of these Terms.
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable regulation;
- Send WhatsApp messages or communications to customers who have not consented to receive them;
- Attempt to gain unauthorized access to any part of the Service, other accounts, or underlying infrastructure;
- Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law;
- Use the Service to store or transmit malicious code, or to harass, defraud, or mislead any person.
8. Your Data
As between you and Wapixo, you own the business and customer data you input into the Service ("Customer Data") — for example your client list, bookings, invoices, and inventory records. We process Customer Data on your behalf to provide the Service, in accordance with our Privacy Policy.
You are responsible for having the necessary rights and consents to upload your customers' personal data (such as phone numbers used for WhatsApp/SMS reminders) and for using that data in compliance with applicable data protection law.
You may export your Customer Data at any time while your account is active. Following account closure, we retain Customer Data for a limited period as described in our Privacy Policy before it is deleted, unless a longer retention period is required by law.
9. Third-Party Services
The Service integrates with third-party providers to deliver certain features, including:
- Razorpay — payment processing for subscription billing and, where enabled, in-app customer payments;
- WhatsApp Business Platform — appointment reminders, booking confirmations, and marketing messages;
- Cloudinary — storage and delivery of images you upload (e.g. staff photos, product images);
- Firebase (Google) — push notifications and app authentication;
- Google Maps — outlet location, geocoding, and nearby-salon discovery.
Your use of these integrations is also subject to the respective provider's own terms. We are not responsible for outages or changes made by third-party providers that are outside our control, though we will make reasonable efforts to minimize disruption to you.
10. Intellectual Property
The Service, including its software, design, branding, and documentation, is owned by Broveg Private Limited and protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.
11. Service Availability
We aim to keep the Service available and performant at all times but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, or force majeure events may cause temporary downtime. We will make reasonable efforts to notify you in advance of planned maintenance likely to affect your use of the Service.
12. Limitation of Liability
To the maximum extent permitted by law, Wapixo and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold Wapixo harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.
14. Termination
You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or fail to pay applicable fees, typically after notice and a reasonable opportunity to remedy the issue where practical. On termination, your right to use the Service ends, though provisions that by their nature should survive (e.g. data retention, liability, governing law) will continue to apply.
15. Governing Law
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Mau, Uttar Pradesh, India.
16. Changes to These Terms
We may update these Terms to reflect changes to the Service or applicable law. We will update the "Last updated" date above and, for material changes, make reasonable efforts to notify you (for example by email or an in-app notice) before the change takes effect.
17. Contact Us
Questions about these Terms can be sent to support@wapixo.com or our contact page.